Privacy Policy of bellicon Home GmbH

We thank you for your visit to our website and your interest in our company and our offers. Despite careful control of the contents, we do not assume any liability for external links to third-party contents, as we have not initiated the transfer of this information, did not select the address of the transmitted information and the transmitted information ourselves or have amended any such information ourselves.


The protection of your personal data in connection with the collection, processing of use on the occasion of your visit to our Internet pages is an important concern for us. The collection, processing and use of your personal data takes place within the scope of the statutory provisions on which you may for instance obtain information on the website


In the following, we explain which information we record on the occasion of your visit to our websites and how this information is used.


Collection and Storage of Personal Data as well as Nature and Purpose of their Use


When visiting the Website

Whenever a customer (or any other visitor) visits our website, the Internet browser used on your device (computer, laptop, tablet, smartphone, etc.) automatically sends information to the server of our website. This information is temporarily stored in a so-called log file.


The following data is in this connection collected and stored, without any action on your part, until the time of automatic deletion:


  • (pseudonymised) IP-address of the accessing computer as well as device-ID or individual device identifier and type of device, Referral-URL
  • Video retrieval data that you view in order to train with bellicon Home, in particular the name of the retrieved file and the transmitted data volume, as well as date and time of the retrieval,
  • report on successful retrieval,
  • accessing domain,
  • description of the type of Internet browser used and of the operating system of your device as well as the name of your access provider, as the case may be,
  • your browser history data as well as your default web log information,
  • location data, including location data of your mobile device. Please note that you are able to control or deactivate the use of location services on most mobile devices in the setup menu of the mobile device.


Our justified interest in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR is based on the following purposes:


  • ensuring the smooth establishment of a connection and comfortable use of the website,
  • analysis of system security and system stability, and 
  • other administrative purposes.

In no event will we use the collected data for the purpose of drawing any conclusions as to your person.


When using our Contact Form

Should you have questions of any kind, we offer you the possibility to contact us via a Contact Form provided on our website. In this connection, the specification of your name is at least required, so that we know, who sent the enquiry and are able to answer it. Further information may be provided on a voluntary basis.


The data processing for the purpose of establishing contact with us takes place in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your voluntarily granted consent.


The personal data collected by us for the use of the Contact Form will be automatically erased after the inquiry you have sent us has been answered.


When concluding a contractual Relationship 

Upon the conclusion of a contractual relationship on our website (e.g. within the scope of registration, purchase of a subscription) we ask you to provide the following personal data:


  • data that personally identify you, such as name and email address, address for invoice and delivery, and telephone number, age, sex, size
  • information on your means of payment,
  • additional personal data to whose collection we are legally obliged or entitled and which we require for your authentication, identification or for verifying the data collected by us.


The above-mentioned data are processed for the handling of the contractual relationship. The processing of the data is performed on the basis of Art. 6 para. 1 sentence 1 lit. b GDPR. The storage period is restricted to the contractual purpose and, if applicable, legal and contractual retention regulations. 


Use of Payment service providers

To process your order, we also cooperate with the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"). When paying via PayPal, we pass your data in the context of the payment processing to PayPal. The transfer takes place in accordance with Art. 6 para 1 sentence 1 lit. b GDPR and only to the extent necessary for payment processing.


As a precaution, we would like to point out that PayPal reserves the right to carry out a creditworthiness check if PayPal is to make advance payment due to the justified interest in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR in determining your solvency. For this purpose, PayPal may pass on your payment data to credit agencies. The result of the credit check with regard to the statistical probability of non-payment can contain probability values (so-called score values), which are calculated on the basis of scientifically recognised mathematical-statistical procedures and include address data, among other things, in their calculation. According to PayPal, their interests worthy of protection are taken into account in accordance with the statutory provisions.


For more information about PayPal's handling of your data, and in particular about your rights, please refer to PayPal's privacy policy ( You can object to the processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary to process your payment in accordance with the contract.


Disclosure of personal Data

No transmission of your data to third parties for purposes other than those listed below takes place.


We disclose your data to third parties only, if:

  • you gave your express consent to such disclosure (Art. 6 para. 1 sentence 1 lit. a GDPR),
  • this is required for the performance of contracts to which you are a party (Art. 6 para. 1 sentence 1 lit. b GDPR), 
  • there is a legal obligation to disclose the data (Art. 6 para.1 sentence 1 lit. c GDPR),
  • the disclosure is required for the establishment, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data (Art. 6 para. 1 sentence 1 lit. f GDPR).


In these cases, the volume of the disclosed data is however restricted to the necessary minimum.


Our data protection and data privacy provisions are in compliance with the applicable provisions of data protection legislation and the data are processed only in the Netherlands. However, we also work with third parties who can process the data outside the EU. All third parties with whom we work are listed in our Privacy Policy.


Rights of Data Subjects

Upon your request, we will be pleased to inform you whether and which personal data are stored with regard to your person (Art. 15 GDPR), in particular on the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the intended storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge complaints, the origin of your data, if these were not collected by us, and on the existence of automated individual decision-making, including profiling.


You also have the right to rectify any incorrectly collected personal data or to have incompletely collected data completed (Art. 16 GDPR). 


Moreover, you have the right to demand the restriction of processing of your data by us, if the legal prerequisites are fulfilled (Art. 18 GDPR).


You have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format or to demand transmission of the data to another controller (Art. 20 GDPR). 


Moreover, you have the so-called "Right to be forgotten", i.e. you are entitled to demand that we erase your personal data as soon as the legal prerequisites for such erasure are fulfilled (Art. 17 GDPR). 


Irrespective of the above, your personal data will automatically be erased by us, when the purpose of the data collection no longer exists or the data processing has been unlawful.

In accordance with Art. 7 para. 3 GDPR you have the right to revoke your consent given to us at any time. As a consequence, we will not be permitted to continue the processing of data that was performed on this basis in the future.


You in addition have the right to object at any time against the processing of your personal data, if a right to object is provided for by law. In the event of a legally valid objection, your personal data will also be automatically erased by us (Art. 21 GDPR).


If you wish to avail yourself of your right of revocation or objection, just send an email to 


In the event of any violations of the provisions of data protection legislation, you are able, in accordance with Art. 77 GDPR, to lodge a complaint with the competent supervisory authority. The competent supervisory authority is both the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen/Data Protection Officer for Data Protection and Freedom of Information of North Rhine-Westphalia ( and any other supervisory authority.


Duration of Data Storage

The collected data are stored by us as long as this is required for the performance of the contracts concluded with us or as long as you have not exercised your right to erasure or to transfer of data to another company.



We use cookies on our website. These are small text files that are automatically generated by your browser and stored on your device when you visit our website. The cookie is used to store information that is related to the specific device you are using. However, this does not mean that we will obtain immediate knowledge of your identity.


These cookies are set as so-called First Party Cookies ("own cookies") or Third Party Cookies ("third party cookies"). First party cookies are set by the website you are currently on and are not made accessible by browsers across domains. A Third Party cookie, on the other hand, is set by a third party, not by the actual website you are currently on.


In addition, cookies are divided into technically necessary and technically not necessary cookies. Both technically necessary cookies and technically unnecessary cookies are set on our website in accordance with the following paragraphs.


a) Technically necessary cookies

Technically necessary cookies are absolutely necessary for the operation of our website and lead, for example, to the fact that certain functions are made possible for the first time. These technically necessary cookies, which are only required and set for the individual online session, are automatically deleted after leaving our website.


The legal basis for the use of these technically necessary cookies is Art. 6 para. 1 sentence 1 lit. f) GDPR.


b) Technically not necessary cookies

If you have given your consent, we will use so-called technically not necessary cookies on our website. The technically not necessary cookies are mainly used to evaluate the use of the website as well as user behaviour, to compile reports on the activities of visitors to the website and to provide further services associated with the use of the website.


The technically not necessary cookies used by us are explained in our cookie banner with regard to the functionality, duration and possible third party recipients of the data. If certain third party providers used by us set cookies within the scope of the service provided for us, this will also be pointed out separately in our Data Privacy Policy.


The legal basis for the use of technically not necessary cookies is Art. 6 para. 1 sentence 1 lit. a GDPR, provided that you have given your consent.


You can revoke your consent at any time. You can also configure the setting of cookies at any time. For example, you can set your browser so that it informs you beforehand when cookies are set or completely refuses cookies.


Google reCAPTCHA

For the protection of your inquiries by Internet form we use the service reCAPTCHA offered by Google Inc. The inquiry serves the differentiation whether the input takes place by humans or abusively by automated, mechanical processing. The query includes the transmission of the IP address and any other data required by Google for the service reCAPTCHA to Google. For this purpose your input will be transmitted to Google and used there. However, your IP address will be shortened by Google in advance within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCAPTCHA is not merged with other data from Google. These data are subject to the differing data protection regulations of Google. For more information about Google's privacy policy, please visit: You can find an opt-out option at the following link:



For faster and more efficient processing of customer inquiries we use the ticket system "Zendesk", a customer service platform of Zendesk Inc., 989 Market Street #300, San Francisco, CA 94102. We also use the solution Zendesk Guide as a knowledge database for the FAQ available to you.


If it’s required to process your inquiry, data like for example your surname, first name, address, telephone number, e-mail address are collected and processed. The legal basis for the processing of your data is our legitimate interest in a fast and efficient processing of your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR.


Zendesk is certified as a U.S. provider under the Privacy Shield Agreement and is committed to complying with EU privacy laws. In addition, we have concluded a data processing agreement with Zendesk. This ensures that Zendesk only uses your data within the framework of EU data protection regulations for the processing of enquiries and does not pass them on to third parties.


For further information on how Zendesk handles your data, please refer to Zendesk's privacy policy:


If you do not agree to Zendesk processing your request, you can alternatively communicate with us by e-mail, telephone or fax.


Online-Marketing-/ Analysis Measures

By means of statistical recording, we intend to design our website appropriately and in a needs-based manner and continuously adapt it for you as our user, optimise its utilisation and enhance its attractiveness and functionality.


The online marketing and tracking measures we use are based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.


Google Analytics

If you have given your consent, Google Analytics, a web analysis service of Google Ireland Limited "Google"(Gordon House, Barrow Street, Dublin 4, Ireland; hereinafter referred to as "Google"), is used on this website. The use includes the operating mode "Universal Analytics"; this makes it possible to assign data, sessions and interactions across several devices to a pseudonymous user ID and thus to analyse the activities of a user across all devices.


Google uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymization is activated on this website, your IP address will be shortened by Google in advance within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. We would like to point out that on this website Google Analytics has been extended to include IP anonymization in order to guarantee anonymous collection of IP addresses (so-called IP masking). The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You can find more information on the terms of use and data protection at ( or


On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services to website operators relating to website activity and internet usage.

The legal basis for the use of Google Analytics is your consent pursuant to Art. 6 Para. 1 S.1 lit. a GDPR.


The recipient of the collected data is Google. The personal data is transferred to the USA under the EU-US Privacy Shield on the basis of the European Commission's adequacy decision. You can download the certificate ( here.

The data sent by us and linked to cookies, user identifiers (e.g. User-ID) or advertising-IDs are automatically erased after 14 months. The erasure of data whose retention period has expired takes place automatically once a month.


You can revoke your consent at any time with effect for the future by preventing the storage of cookies through an appropriate setting in your browser software; however, we would like to point out that in this case you may not be able to fully use all the functions of this website. 


You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser add-on. Opt-out cookies prevent the future collection of your data when you visit this website. To prevent Universal Analytics from collecting your data across multiple devices, you must opt-out of all systems you use. If you click here (, the opt-out cookie will be set to disable Google Analytics.


Google Tag Manager

If you have given your consent, Google Tag Manager will be used on this website. With the Google Tag Manager it is possible to manage website tags via an interface. The tool Tag Manager itself (which implements the tags) is a cookie-less domain and does not collect any personal data. The tool triggers other tags that may themselves collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will persist for all tracking tags implemented with Google Tag Manager.


For more information about the Google Tag Manager, visit: 


The legal basis for the use of Google Tag Manager is your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR.



If you have given your consent, we use Hotjar, which essentially is a tracking code-based web analysis tool offered by Hotjar Ltd., (Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta). By means of Hotjar, interactions between randomly selected, individual visitors of our website are recorded in an anonymised form. This creates a log of e.g. mouse movements and clicks, with the aim of finding possibilities for improving our offers. Moreover, information on the operating system, browser, inbound and outbound references (Links), geographic origin, as well as resolution and nature of the device accessing our website are analysed for statistical purposes. Moreover, we offer the possibility of an anonymous user feedback via Hotjar by means of so-called "Feedback Pools". The recorded information is not person-related, is stored by Hotjar Ltd. and is not passed on to other third parties. You may find supplementary information on functions and data usage by means of Hotjar at


The legal basis for the use of Hotjar is your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR.


If you do not desire an analysis of your web site by means of Hotjar, you can activate this on all Internet sites that employ Hotjar, by setting a DoNotTrack header in your browser (Hotjar-opt-out).


Social Media

On our website we use the social networks facebook, Twitter and Instagram. Usually social media Plugins result in every visitor of the website being immediately registered by these services with their IP address. This logs all further activity on the Internet, even if you don't click on any of the buttons.


To prevent this, we use the so-called Shariff solution, which ensures that no personal data is initially passed on to the providers of the respective network when you visit our website. Only when you click on one of the social media plugins can data be transferred to the respective service provider and stored there.


With the Shariff solution, the buttons of the individual providers are only integrated as graphics that contain a link to the individual social media services. A connection to the social media services is only established if you click on the respective button. After clicking on the button and forwarding to the website of the social network, the obligation to inform no longer lies with us, but with the operator of the social network. Information about the collection and use of your data in the social networks can be found in the respective terms of use of the respective providers.


We would like to point out that data from our website visitors can also be processed outside the European Union. This may result in risks for users, e.g. because it may make it more difficult to enforce the rights of users. With regard to US providers that are certified under the Privacy Shield, we would like to point out that they have undertaken to comply with EU data protection standards.


It is also possible that user data may be processed by third parties for market research and advertising purposes. For example, user profiles can be created on the basis of user behaviour and the resulting interests of users. The user profiles can also be used, for example, to place advertisements within and outside social networks that are presumed to correspond to the interests of the user. For these purposes, cookies are usually stored on the user's computer, in which the user's usage behaviour and interests are stored. Furthermore, data may be stored in the user profiles independently of the devices used by the users (in particular if the users are members of the respective social network and are logged in to this network).


For a detailed representation of the respective processing and the possibilities of objection (Opt-Out), we refer to the following linked information of the respective providers. Also in the case of requests for information or the assertion of your rights as a data subject, we point out that these can be asserted most effectively with the social networks. Only these have access to the data of their users and can directly take appropriate measures and provide information. Should you nevertheless need help, you can contact us.


  • Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland) – Privacy Policy:, Privacy Shield:
  • Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) – Privacy Policy/:
  • Twitter (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA) – Privacy Policy:, Privacy Shield:


Data Security and Data Privacy

We endeavour to take any and all necessary technical and organisational security measures to store your personal data in such a way that they are not accessible by third parties or the general public. Should you wish to contact us by email, we would like to draw your attention to the fact that, when using this means of communication, the confidentiality of the transmitted information cannot be ensured in full. We therefore recommend that you send us confidential information exclusively by post.


Up-to-Dateness and Amendment of this Data Privacy Policy 


This Data Privacy Policy is at present in force and effect and was last amended in October 2019. 


The further development of our website and the offers made on it or as a result of amended legal or official regulations may necessitate an amendment of this Data Privacy Policy. The Data Privacy Policy, as amended, can at any time be retrieved by you from our website at, and printed out.


Contact Data of the Controller responsible for the Processing of the Data


Controller with regard to compliance with data protection legislation is:


bellicon Home GmbH 

represented by Mr. Alexander van’t Wout, President/ CEO 

Taubenhausstrasse 14

6005 Luzern




Representative according to Art. 27 GDPR:


bellicon Deutschland GmbH

Gebäude 43 (Drahtlager)

Schanzenstraße 6-20

51063 Cologne